Shipping policy
Every ShoeShock order ships free across India. Here is exactly how we pack, dispatch, track and deliver your order — and what to do if something goes wrong on the way.
|
Shipping charges Free, all India |
Dispatch 1–2 business days |
|
Delivery 5–7 business days |
Payment Prepaid or ₹150 advance |
1. Order processing
Orders are processed within 1–2 business days of being placed. Business days do not include Sundays and public holidays. Orders placed after 1:00 PM are taken up for processing on the next business day.
Once your order is packed and handed over to the courier, you will receive a dispatch confirmation with your tracking details on WhatsApp and email.
2. Delivery timeline
The estimated delivery time is 5–7 business days after dispatch. Actual delivery time depends on your location and the serviceability of your pincode.
| Destination | Estimated delivery (after dispatch) |
|---|---|
| Metro cities | 3–5 business days |
| Tier 2 & Tier 3 cities | 5–7 business days |
| Remote, hilly and North-East locations | 7–10 business days |
Delivery may take longer during sale periods, festivals, weather disruptions, strikes, regional restrictions or other events outside our control. These timelines are estimates and not guaranteed delivery dates.
3. Shipping charges
Shipping is free on all orders — prepaid as well as partial COD. There are no hidden handling, packaging or fuel charges. The price you see at checkout is the final amount payable.
4. Payment options — Prepaid & Partial COD
You can pay for your order in one of two ways:
| Option | How it works |
|---|---|
| Prepaid | Pay the full order value online at checkout using UPI, cards, net banking or wallets. |
| Partial COD | Pay a ₹150 advance online at checkout to confirm your order, and pay the remaining balance in cash to the delivery agent at the time of delivery. |
- Full Cash on Delivery is not available. Every COD order requires the ₹150 advance to be paid online before we dispatch it.
- The ₹150 advance is adjusted against your order value — it is not an extra charge. The balance shown on your packing slip is the exact amount to hand over to the delivery agent.
- Partial COD is available on serviceable pincodes across India. If your pincode is not serviceable for COD, only the prepaid option will be shown at checkout.
- The ₹150 advance confirms your order and covers our packing and forwarding cost. It is refundable only if the order is cancelled by us or is not delivered due to a fault at our end — not if a delivered shipment is refused at the doorstep.
- We may ask you to confirm a partial COD order over WhatsApp or a call before dispatch. Unconfirmed orders may be cancelled.
Important: Never pay any amount beyond the balance printed on the packing slip, and never share an OTP with the delivery agent unless you are collecting your parcel. ShoeShock will never ask you for an OTP, UPI PIN or card details over a call.
5. Courier partners & serviceability
We ship through Shiprocket and its network of courier partners. If your area is not serviceable by our courier partners, we dispatch the order through India Post Parcel Service so that your order still reaches you.
Delivery attempts are made by the courier as per their local schedule. If a delivery attempt fails, the courier will usually reattempt on the following working day.
6. Tracking your order
Once your order is dispatched, we send your tracking number and courier name on WhatsApp and by email. You can track your shipment on the courier partner's website, on the Shiprocket tracking page, or on the India Post tracking portal for India Post shipments.
Tracking information can take up to 24 hours to become active after dispatch. If your tracking has not updated for more than 48 hours, please write to us.
7. Delivery address & pincode
Please enter your complete address with a correct pincode, landmark and a reachable mobile number. Incomplete or incorrectly formatted addresses are the most common reason for delayed or returned shipments.
- Address changes can be requested only before dispatch. Write to us as soon as possible with your order number.
- If a shipment is returned to us because the address or phone number provided was incorrect or unreachable, re-shipping is subject to availability and may require confirmation from you.
- Orders refused at delivery because of information the customer provided incorrectly are not eligible for a refund of any recovery or return cost.
8. Multiple items in one order
If your order contains more than one item, we may ship it in separate parcels depending on stock and warehouse location. In that case you will receive separate tracking details for each parcel, and there is no extra shipping charge for split shipments.
9. Delayed, lost or tampered shipments
Please contact our support team immediately if:
- your order has not arrived within the estimated delivery window;
- tracking shows the shipment as delivered but you have not received it;
- the parcel looks opened, tampered with, resealed or damaged — do not accept such a parcel, and record a short video while opening it if you do; or
- the courier marks a delivery attempt that was never actually made.
We will take the matter up with the courier partner and share an update with you. Claims for tampered or damaged parcels must be raised within 48 hours of delivery, with an unboxing video or photographs.
10. Order cancellation before dispatch
Cancellation requests are accepted only until the order has been dispatched. Once a shipment has left our warehouse, it cannot be cancelled and will need to be handled as per our Return & Refund Policy.
11. International shipping
At present ShoeShock ships within India only. We do not accept international orders.
Need help with a shipment?
ShoeShock Customer Support
Phone / WhatsApp: +91 84376 01202
Email: shoeshock.in@gmail.com
Support hours: 10:00 AM – 7:00 PM, Monday to Saturday
Please keep your order number handy so we can pull up your shipment straight away.
Last updated: 2 September 2026