Terms of service

Terms of Service

OVERVIEW

Welcome to Shoeshock.in.
The terms “we”, “us” and “our” refer to Shoeshock.in. Shoeshock.in operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”).

Shoeshock.in is powered by Shopify, which enables us to provide the Services to you.

By visiting our site, purchasing from us, or using any of our Services, you agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.

If you do not agree to these Terms, you may not access or use our Services.

SECTION 1 – ELIGIBILITY & USE

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your state or territory

  • You are legally capable of entering into binding contracts

  • You will not use our products or Services for any illegal or unauthorized purpose

Violation of any Terms may result in immediate termination of Services.

SECTION 2 – ONLINE STORE TERMS

  • We reserve the right to refuse service to anyone for any reason at any time

  • You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without written permission

  • Prices, product availability, and offers are subject to change without notice

SECTION 3 – PRODUCT INFORMATION & ACCURACY

We make every effort to display product images, colors, and descriptions as accurately as possible.
However:

  • Actual product color may slightly vary due to lighting or screen differences

  • Minor design variations do not qualify as defects

Shoeshock.in does not guarantee that product descriptions or other content are error-free, complete, or current.

SECTION 4 – ORDERS & PAYMENT

  • All orders are subject to acceptance and availability

  • We reserve the right to cancel or limit quantities per order

  • Incorrect pricing or technical errors may result in order cancellation

Payment Methods

We accept prepaid payments and Cash on Delivery (COD), subject to serviceability.

For prepaid orders, payments are securely processed via third-party payment gateways.

SECTION 5 – SHIPPING & DELIVERY

  • Delivery timelines are estimates and may vary due to courier or external factors

  • Shoeshock.in is not responsible for delays caused by courier partners, natural events, or incorrect customer details

If an order is marked RTO (Return to Origin) due to customer unavailability, refusal, or incorrect address, shipping charges are non-refundable.

SECTION 6 – RETURNS, REFUNDS & EXCHANGES

All returns, refunds, and exchanges are governed by our Refund Policy.

By placing an order, you agree to comply with the conditions mentioned in the Refund Policy, including mandatory unboxing video requirements.

SECTION 7 – USER COMMUNICATION & WHATSAPP CONSENT

By placing an order or submitting your contact details, you consent to receive:

  • Order confirmations

  • Shipping updates

  • Customer support communication

  • Service-related WhatsApp, SMS, or email messages

You may opt out of promotional communication at any time.

SECTION 8 – PROHIBITED USES

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To submit false or misleading information

  • To infringe upon intellectual property rights

  • To abuse, harass, threaten, or defame

  • To interfere with site security or performance

We reserve the right to terminate access for violations.

SECTION 9 – INTELLECTUAL PROPERTY

All content on Shoeshock.in, including logos, images, text, graphics, and designs, is the intellectual property of Shoeshock.in.

Unauthorized use, copying, or distribution is strictly prohibited.

SECTION 10 – LIMITATION OF LIABILITY

Shoeshock.in shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

Use of the site and products is at your own risk.

SECTION 11 – INDEMNIFICATION

You agree to indemnify and hold harmless Shoeshock.in from any claim arising out of your breach of these Terms or violation of any law.

SECTION 12 – TERMINATION

These Terms remain effective unless terminated by either you or us.

We may terminate access to Services at any time without notice if you violate these Terms.

SECTION 13 – GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in Jalandhar, Punjab.

SECTION 14 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.
Changes will be effective immediately upon posting on the site.

SECTION 15 – CONTACT INFORMATION

For any questions regarding these Terms, contact us at:

Shoeshock.in
Address: Shop No 5, Near Wadala Chowk, Opposite Bilga Steel, Village Khurla, Jalandhar, Punjab, 144003
Phone: 8054726474
Email: shoeshock.in@gmail.com